By purchasing a ticket, you agree to these terms and conditions in full. Tickets must be presented at the door either digitally on your device or printed. Indian & Cowboy Creative Media Inc. reserves the right to refuse entry. Tickets are non-transferable and valid only for the specific event and date listed at the time of purchase.
REFUND POLICY All ticket sales are final. No refunds or exchanges will be issued under any circumstances except in the event of cancellation by Indian & Cowboy Creative Media Inc. If a specific session is cancelled, ticket holders will receive a full refund to their original payment method within 14 business days. Indian & Cowboy Creative Media Inc. is not responsible for any additional costs incurred by ticket holders such as travel or accommodation.
AGE POLICY The Indian & Cowboy Festival of Stories is open to all ages. The festival is recommended for guests ages 16 and up. Content across events may not be suitable for younger audiences. Parental or guardian discretion is advised for guests under 16.
ALCOHOL-FREE EVENT The Indian & Cowboy Festival of Stories is an alcohol-free event. No alcohol will be served or permitted on the premises. Non-alcoholic beverages and light snacks will be available for purchase during intermissions.
PHOTOGRAPHY AND RECORDING Personal photography is welcome at all events. We ask that you be respectful of performers and fellow attendees when taking photos. Video recording of any kind — including audio recording, livestreaming, and screen capture — is strictly prohibited. Guests may be asked to leave if this policy is not respected. No refund will be issued in such cases. Indian & Cowboy Creative Media Inc. retains all rights to event content. By attending, you consent to being photographed or filmed by Indian & Cowboy for promotional and archival purposes without compensation.
CAPACITY AND ENTRY All events are general admission with limited seating. Each event is capped at 50 seats. Doors open 30 minutes before each event. Seating is first-come, first-served. Latecomers will be seated at the discretion of event staff. Entry may be refused once a taping has begun to avoid disrupting the recording or other attendees.
VENUE AND LOCATION All events take place at the Indian & Cowboy Creative Media studio, 62–64 King Street East, Hamilton, Ontario. The studio is located on the south side of Gore Park, between John Street and Hughson Street, upstairs from Piano Piano. Street parking and paid lots are available in the surrounding area. The venue is fully accessible. An elevator is available on site. If you have specific accessibility requirements, please contact us in advance at info@indianandcowboycreative.com, and we will do our best to accommodate you.
CODE OF CONDUCT Indian & Cowboy Creative Media Inc. is committed to providing a safe, inclusive, and respectful environment for all attendees, performers, and staff. Harassment, discrimination, or disruptive behaviour of any kind will not be tolerated. Indian & Cowboy Creative Media Inc. reserves the right to remove any guest whose behaviour disrupts the event or creates an unsafe environment for others. No refund will be issued in cases of removal due to conduct.
HEALTH AND SAFETY Indian & Cowboy Creative Media Inc. is not liable for personal injury, illness, or loss or damage to personal property sustained during any festival event. Attendees participate at their own risk. By attending, you confirm that you are in good health and agree to comply with any health and safety measures in place at the venue.
PRIVACY Personal information collected at the time of ticket purchase is used for ticketing and event communication purposes only. Indian & Cowboy Creative Media Inc. handles all personal data in accordance with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA). Your information will not be sold or shared with third parties without your consent.
FORCE MAJEURE AND EVENT CHANGES Indian & Cowboy Creative Media Inc. reserves the right to cancel, postpone, or modify any event due to circumstances beyond its reasonable control, including but not limited to extreme weather, public health orders, venue issues, or other unforeseen events. In such cases, Indian & Cowboy will make every reasonable effort to notify ticket holders and offer refunds as outlined in the refund policy above. Indian & Cowboy Creative Media Inc. also reserves the right to make changes to the program, lineup, or schedule at any time. Every effort will be made to notify ticket holders of significant changes in advance.
CONTACT: For questions regarding your tickets or the festival, please email info@indianandcowboycreative.com
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